I’ve been wanting to write this review for ages. I have lots to share with my dear earthlings readers about them.
As my loyal readers know, I’ve moved my blog from www.juicedout.co.cc to www.blog.flymenigel.com.
The reason is simple, that previous hosting company is a free hosting (www.000webhost.com). Which translates to poor reliability and frequent downtime. Its even vulnerable to attacks. Also it always restarts its SQL server every hour to free up RAM as some people are hosting a resources hogging website. But yeah its free, so I cannot complain much and I decided to move it to this local hosting company call Mercumaya.net
Mercumaya.net is a local base 100% bumiputera company. It uses TMNet’s facilities in Cyberjaya. Its head office is located at Gombak.
After scouting around for great deals, I finally decided to choose this company without consulting any of my friends as I thought this company could be trusted, so and so based on their ‘professional’ looking website. (looks can be deceiving). The deal was really irresistible but after sales is just not up to standard.
The deal offered :
- 20gb of Hard Disk space
- 150gb of bandwith
- Cpanel or Admin or Plesk
- 24/7 support
- Free lifetime domain
- Free tutorials
- Linux
- and the rest are just as same as other hosting company.
- The price?!!! Rm138 ONLY!
No other company in Malaysia offers a 20gb hard disk space and lifetime domain for only RM138. But Mercumaya just DID!
Why so cheap you ask? Now here’s the catch. Nothing in this world comes free or cheap without a catch except perhaps its from your dad,mum,girlfriend and whoever.
The catch is simple, YOU’VE GOT TO BARE WITH ITS SLOW AND UNHELPFUL CUSTOMER SERVICE. AND YOU’VE GOT TO BARE WITH IF YOU FOUND SOME OF THEIR WORDS ARE JUST LIKE ROBBING YOU IN BROAD DAY LIGHT.
Here is my experience with them
- They don’t work on Saturdays or Sundays. I registered on Saturday and only Sunday night did they set up my account. I called their HOTLINE, they explained that they only work on 5 working days, starting Sunday midnight. But as far as I know, most hosting company set up your account immediately after payment was done. This company doesn’t. So yeah.
- On their website it stated that “Every packages comes with either Cpanel, AdminDesk or Plesk. But upon subscribing their package and being activated already, I discover that they only provide Cpanel. When enquired about the other two, AdminDesk and Plesk their answer was brief and short “ Those two are currently not available” without a clear explanation or what so ever. That just left me hanging and baffled over their after sales service. Is this how a company should really treat their customer? Before sales, everything they wrote was just eye catching and hard to resist. But after sales, everything they offer just vanished as if they have not said before.
- The customer service and support are just beyond par. Way way beyond par. Its even worst than TMNet which has always been our benchmark for bad customer service. Why do I say this? Well, every email I sent to them either takes at least 5 hours to be replied and some are even ignored! When i pursue the matter over the availability of the other two AdminDesk and Plesk, they literally ignored that ticket I’ve sent. Apart from that, they also reply my ticket very very briefly and without explanations for that present situation I’m facing. For Christ sake, I am your customer. Why cant you at least write something longer and have the courtesy to even explained to me about the current situation instead of just “ Hi, Please apply for new hosting. Thanks” Now do you understand how i feel when i was just feasted with such short and ‘encouraging’ emails?
- My Domain name. I registered a domain name under them and placed at the wrong column. I am supposed to place a new registration for domain but instead i placed it at the column that says I register that domain by myself. I didn’t know about my mistake until the third day. Before this I was left high and low as to why my domain is not registered yet. I emailed them asking how long it takes for MY domain to be registered and they say as soon as possible and it takes time to propagate and etc. I’ve emailed the so many emails about it, but they took such long time to reply and replied briefly. After 3 days, i finally asked them about the domain availability. I asked them ‘ 3 days has pass and its not propagate, why? I have registered a domain under you ‘ And finally they replied “ Sorry but you did not register a domain under us. If you forget to do so, please place a new order. Its free’ FOR CRYING OUT LOUD WHY THE HELL DID YOU TELL ME ONLY AFTER 3 DAYS?! That time i feel like digging their buthole out of their ass.
- Ok fine, after registering I have to change my main domain to this new domain that I’ve just registered and they told me I COULDNT unless i register for a NEW package. I lambasted at them and finally they gave me a new account for free. At least this was satisfactory. Only this part is.
- Oh yeah about their hotline, they took 1 minute 30 seconds to answer my call and he answer my call with a sleepy tone. He did not say those standard courtesy call for a customer service hotline. Instead he just said hello. Before hanging up he did not even utter a word like “ Thank you for calling so and so, Is there anything else I could assist you. Thank you for calling so and so. Have a goo day” Nothing not even a word and he hang up. I was really shocked at how he treated his customer. Is this how I am suppose to treated as your honorable customer? Really, this company really drive me nuts.
All in all, this company just suck ass. Really. There is not other words to describe this company. First the customer service replies email as slow as a snail can be. They don’t explained the current situation and they answer their hotline calls as slow as snail (AGAIN) and his tone of voice is like he just woke up, no courtesy call, nothing. My friend once did a search on websites hosted on their server and is practically all MALAY based website.
So I was just thinking, is it because I am a Chinese that these Bumiputera treat his Chinese customer like dirt? I am not trying to be racist, but i feel i was discriminated. I feel that they were being biased and racist to me in the first place. The manner which they handle my questions to the hotline calls and stuff, it just made me think that they are shunning me away and discriminating me as I am not a BUMIPUTERA, like them.
In case you are reading this CEO of MercuMaya.net please email me a lengthy explanation about your service. And i do expect an apology form you as I am really not satisfied with your service. I am a customer too just like any other. If you want to provide a 24/7 customer support please do it professionally and efficiently. And please treat your customer with respect regardless of their age race or gender. Thank you and I sincerely apologize if the choice of words i use may have offended you.
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Tags: bad customer service mercumaya, mercumaya not up to par, mercumaya review, Mercumaya.net review
Fuah… bad experience eh flying nigel?
sure la.. wtf.. so suey company la..
nice one! this should be a wake up call for for this company and webhosters out there. good good
aiya… why make it a racist tone. the company been having problems la, many complaints, you can google it up what. it’s the people who managed, not the color of skin.
a lesson for you. check for reviews before signing up to a hosting. don’t be too tempted with promises of goodies. next time… google up those reviews. mannn… newbies.
Sorry man! my sincere apology. =)
bro did u use mercumaya now? or u just change ur hosting now?
I change hosting already bro. Mercumaya suck!
Exactly what i was looking for thank you for this page. A inspirational page of text.
Man. if you saying about bumiputera and bla bla.. U are damn wrong, me also face the same problem (eventhough i have the same colour with them) and the conclusion is this, MercuMaya is sucks.. They are a crap company run by a crap people.. fullstop..
phreak-id > WOW! Okay thanks for the info man! yea they suck! change company d
Hey there! I just want to convey that I enjoy your entire writing style and that so I am going to check this blog continually from now
Keep writing!
Y’all. I’ve used Mercumaya (by default, took over the website from someone who happened to host it with Mercumaya) for more than 5 years now. Short story, I’m moving my current hosting to another place. Here’s my take, if you want cheap hosting go ahead with Mercumaya, as that’s what you get. Good for people who wants to “main-main”. But if you are serious with your website, then please look elsewhere.
When it comes to service on the web, we may not always be looking for tech support. But when we do need it, we need it almost immediately. That’s just the nature of online business. Mercumaya just doesn’t cut it. Don’t mean to discredit them, but that’s the reality of it.
They are known in the community for dirt cheap prices. And again, that’s probably the only thing you get. For standard stuff, setup hosting account, ftp etc, they can basically do that easily, like almost any other web host company. But if you need assistance at 2am, forget it.
I’ve stayed with them because of, well..kesian. I’ve even been to their office to pay my renewal. Their office is… a sorry looking place. At that time they had two very junior staff and looked like they were more busy looking at Jobstreet advertisements rather than work there.
I would like to give them some credit, but I find it very hard. In the cut-throat business of web hosting, a certain level of service is required. Sadly, Mercumaya is really struggling with themselves. Getting staffing is probably their biggest challenge. Trained graduates would not even think of working in Mercumaya office.
So in short, if you want cheap hosting without any support, go for them. If you are running a business, do a more serious search for reliable hosting company.
Oh, by the way, the 100% Bumiputera company is so “last year”. I, and many other Malay businesses will never ever use that statement. And many well-known Malay businesses, also will never go near using that “we are a 100% ……… company”. The ones that use it are only those who wants to sell to other Malays, using sympathy. Sorry guys, times have changed, you should take that statement out of your website, Mr. Mercumaya.
Razlan
Raz > Well said bro. THumbs up for your …….. company. Losta respect. Cheers mate. (:
jomhosting is cheap
Mercumaya is not cheap.
Nobody at the support team. You call also no point.. !!!
Support team Always not in. With godaddy domain forwarding done
in few hours. Mercumaya, 10 days also not done. I called and yelled
but no response. ” Support team went ” out is their answer !
I have asked for money back, but no reply !!
wow !! i got support team on phone after 1 week. The staff was like not happy to help !! I said nobody replied my email , and the answer was :
” We don’t provide support for domain !! ” (applause)
Can you believe this ? No support for domain so
just ignore all the emails and close ticket !! Good policy!
Wait for me to call them..!!
The support team come to office once in a while just to close support ticket !
And the best web hosting of the century award goes to Mercumaya.net
(number 1 from last).
Shameen > HAHHA. Normal. ive shifted ever since.
hi flyguy… i’ve actually used mercumaya for 2 years.. 2nd year i was just too lazy to look for new web host so i just continued plan with them. Anyway my 2nd year is up and it’s time to renew for 3rd year.. I’m having terrible customer service from them (not my 1st time!).. and i think enough is enough…
so i’m just wondering, what’s the new webhost you working with?? mind to recommend? i’m looking at something relatively cheap but still provide adequate customer service.. (no customer service can be worse then mercumaya’s!!!)
Min> hello! (: First of all, theres nothing more to say about Mercumaya. just look at the comments. Anyway, i am with Siteground right now. They charge the first year, RM30 ringgit only. But for subsequent year, it would be RM300++. Although its quite pricey compared to Mercumaya, at least they have one of the best customer service and 99% ZERO downtime. They also have unlimited bandwidth and storage space. Good deal if you ask me. If you need to sign up, do tell me (: I have the special offer for the first year!
thanks flyguy.. i will check it out and shop around for more web hosts before i make decision… will let you know if i need the special offer! thanks for this post also because i hope others will now know that mercumaya is really a lousy company and not repeat our mistakes..
some companies are just #$%^&* ..another one teruk one is perhaps shinjiru, they did back ups within the same hard disk lol. the hard disk went corrupt and all the data are gone. so, be careful when you chose a company for hosting. it could be your worst nightmare.
jenifer> yup! couldnt agree more!
It certainly not a racist thing, the company has a poor customer service no matter who you are, I’ve been trying to change host, and asked them about my detail to change, and I haven’t got an answer for almost a month, it’s worst when you are not living in the country as calling them would be astronomical on my bill.
Lotus> alright. thanks for the info. (: (:
Hi … i was their customer for 2 years. So many down time… now my domain name stuck there. Does anyone know how solve this problem with them?
Hi Curse to mi, just visit domain.mercumaya.net, login into your domain account and change it there. I’m not sure what you want to do it it, change to new hosting or change the whole domain name too to new company.
I stick my domain name under them as it’s cheaper than others, but use different hosting, just change the nameservers DNS to your new DNS.
Or alternatively you can ask the new host to change it for you, just get the EPP code from the your domain information page at mercumaya.
SAY NO TO MERCUMAYA. CHEAP YET SUCKS.
* SLOW
* LOUSY SUPPORT – I Mean basically their support non-existent.
*
vincez> WORD! (: